Completely dissatisfied with the service. I still haven't received my vehicle, and they keep delaying the completion date due to vendor issues. They claimed the ‘parts guy’ failed to verify the correct components, and I've been told I'm ‘next in line for paint’ multiple times, yet it remains unpainted. Now they inform me that not all parts were ordered, which adds another week to the wait. I've already paid for my insurance and deductible, so I am essentially paying them to fulfill their promise of timely service. We had a minor accident that should have been straightforward to fix, but here we are. With Christmas tomorrow, I likely won’t see my car until possibly Monday if they manage to get the parts. I strongly advise against using this service. It’s better to stay local and avoid this national franchise at all costs. I plan to have the car assessed by another provider to ensure the quality of the repairs. If the workmanship is subpar, I will update my review accordingly. But first, I need to actually receive my vehicle, which at this point seems uncertain... a sarcastic but honest sentiment.
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Caliber Collision is the leading auto body repair and paint shop. Our services include paintless dent repair, car body work and more. Find a location near you!
