I've got loads of good things to say about the company after buying twice from them; each time white hard wood with mid rail and hidden connecting rods. I read with interest a one star review that was all about either measuring incorrectly or not following instructions (or both). I am not a professional but a keen and competent do it yourselfer of (now 73 years). My first order several years ago at the home I have just moved from, was for fifteen windows, which included three windows in each of two bays and French Doors. On measuring, I decided that it might be too gappy so I deliberately didn't follow the contractual advice given by the company and halved the figure you are advised to subtract. On receiving the shutters (on time and perfect) I went about installing (which I did in two days). I should have taken that contractual advice, as the fit was inevitably too snug. I was lucky as the house was a new build with dot and dab plasterboard and as I had bought the front of reveal type shutter, in probing the corner of the reveal found it had a metal band on the external and internal corner. The window reveals were remarkably square and all I had to do was peel the band off the inside of the reveal and a little bit of sanding and the frames all went in square (more by luck than judgement). Result happiness. Never had any problem s with the shutters in about seven years. Moved house November; another new build. This time on checking the company website, the measuring instructions were the same. This time (having learnt from my previous experience), I followed the measuring instructions to the letter. I received the order (ordered late November ETA mid to late February, came on time, fun tracking the container on the app). The order was complete, delivery as notified packaging exceptional. Unpacked each frame into its room. There was one very small window, which I did first. It fell into the reveal with the merest of heel of hand pushes, screws in, shutters pinned in, result happiness. I repeated this with the next six windows (one of which was inside the reveal) with no problems. My problem came with the kitchen window (the most awkward getting up on the worktop etc). I'd put the kitchen order on last as initially I was going to leave it as it's a nice bright kitchen and the windows are a good style. While I cogitated and waited for an upcoming sale (Black Friday perhaps?), I went off and measured five rooms to have sliding mirror wardrobes installed. That company wanted the full size of the intended space, floor to ceiling, side to side and whether it had an end panel. They wanted the full measurement and that is because their programme algorithms need a bit of complexity to facilitate the design (they're all in with no problems because I followed their instructions). Back to my California Shutter order and I didn't get the full size thing out of my head and as a consequence didn't make the contractual deduction. I've pretty much got away with it as again it's a new build with dot and dab plaster but a bit messier. It was only one out of eight but whatever my reasoning it was just carelessness and unnecessary. A salutary lesson then; California Shutters, like every other supplier of anything, has a contract with it's suppliers, it's staff and it's customers. If we all play our part correctly the result is nothing short of spectacular. The construction method is clever and easy, the finish is superb and the service quite remarkable. They've upgraded a few things. Nice long coarse thread screws, a ready mitred bead all round the inside of the frame hiding the screw holes and a variety of plastic cover plugs to hide any of the other holes. My thanks to Alex in Customer Services who quickly resolved a minor issue for me. Well done to the team.
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