I previously purchased shutters from California Shutters and was impressed with the quality, which is why I placed another order. Unfortunately, this second experience has been extremely disappointing.Two shutters ordered for the same guest room and installed side by side have visibly different frame widths, with a difference of approximately 4.5 cm, making them look completely mismatched and frankly unacceptable from an aesthetic point of view. The company’s response was that this was due to a 5 mm difference in window height, something no reasonable customer would expect to result in such a drastic visual discrepancy.Despite acknowledging the issue, customer service refused any refund or replacement, stating that the shutters were “manufactured correctly” and placing full responsibility on the customer. There was no clear warning at the point of ordering that such a small measurement difference could lead to such a poor visual outcome.In my view, this falls short of reasonable customer expectations for a premium, made-to-measure (and expensive) product. I am very disappointed with both the product outcome and the way the complaint was handled, and I would not order from them again.
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