My partner ordered three shutters for a bay window - main shutter is fine but the two side panels are so horrendously different it's completely appalling. Because there was a couple of mm height difference between the 2 sides (at nowhere on the website does it warn you that this could happen, otherwise I would have obviously requested them the same side) not only is there a different number of slats between sides, but the midtier bar is completely different too (even with matching measurements). I was shocked at the lack of understanding from the customer services team. They claim this to be a 'mismeasure' (understandable to have an effect on some elements but how they have ended up looking completely different I don't understand!) and needs to be reordered at my expense which is outrageous and highlights the poor workmanship that this wasn't considered (order clearly labelled as BAY WINDOW) at production. Very poor copy and paste customer service answers via email and I will certainly not be ordering anything else from these cowboys as I'm now left with very expensive mismatching shutters. I've recommended California Shutters from a good experience a few years ago, and regret it now. Other alternative companies available that all use the same supplier so go with them - PLEASE.
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