I booked a recovery from 4 to 6pm and was told it wasn't an issue as its a 24 hour service and you can pick any time. On the day of recovery at 4.20pm I received a call to say they couldn't pick up my car that day or until 10am the next day. I made it clear that I needed it to be delivered for an appointment at 8.45am and after multiple calls and them offering to leave my car outside the garage barrier overnight and leave my keys somewhere nearby (seriously.), I was told it would be collected between 6.30am and 8.30am. I then received a text that morning to say it's moved to 11am. This is not a 24 hour service and I have now missed my appointment at the garage. I've been lied to about times being updated and not been accurately informed of your capabilities as a "24 hour service". My car is now off the road for an additional 3 days due to the weekend, and that is presuming the garage can now fit it in on a different day. I was informed by their team that they have less than 10 operators in Scotland and they don't like to travel more than 20 miles outside of Glasgow. So if you live in Scotland, save your time, energy and money and use a different company.
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Welcome to Call Assist, a vehicle rescue company which is dedicated to providing the best products and services for our customers.
