Review Time
Avoid this company! They left me stranded with minor children and sent a contractor (Automania) who refused to do the job. They then tried to charge me extra for 'specialist equipment' for a minor issue. I hired a local firm who fixed it in 5 minutes with a standard jack for £150. [Call Assist Ltd] took two months to respond and ignored all the facts. I have now reported them to the Financial Ombudsman for predatory practices
I booked a recovery from 4 to 6pm and was told it wasn't an issue as its a 24 hour service and you can pick any time. On the day of recovery at 4.20pm I received a call to say they couldn't pick up my car that day or until 10am the next day. I made it clear that I needed it to be delivered for an appointment at 8.45am and after multiple calls and them offering to leave my car outside the garage barrier overnight and leave my keys somewhere nearby (seriously.), I was told it would be collected between 6.30am and 8.30am. I then received a text that morning to say it's moved to 11am. This is not a 24 hour service and I have now missed my appointment at the garage. I've been lied to about times being updated and not been accurately informed of your capabilities as a "24 hour service". My car is now off the road for an additional 3 days due to the weekend, and that is presuming the garage can now fit it in on a different day. I was informed by their team that they have less than 10 operators in Scotland and they don't like to travel more than 20 miles outside of Glasgow. So if you live in Scotland, save your time, energy and money and use a different company.
The mechanic who came to fix my car was very, very helpful. Fixed the problem really quickly and as he had had to put an emergency tyre on, explained how I should drive with the tyre on. He was very friendly and courteous. Because because original mechanic was taken ill, Call Assist quickly arranged for a new mechanic to come. As he was coming from over an hour away they kept me informed of his progress. Would certainly recommend Call Assist.
Had a fantastic service, could not fault the time I waited or the crew that attended. My only critique would be that I had to report online first. It wasn’t good when your on a smart motorway, freezing cold and scared. I’d much rather speak to an advisor to get help. Other than that excellent service with regular welfare checks. Would recommend.
Fantastic service.I completed the simple online form once directed by text from my initial call.Got an eta for arrival of breakdown operative within minutes and the eta was within 45 minutes.Breakdown operative arrived ahead of time and an added bonus I was able to track him via the link sent to me.He loaded my vehicle onto the truck and delivered it to my local garage all within 20 minutes.Great service
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