My car was damaged when being recovered by them. Large dent on front of car. They did not inform me of damage and then my keys went "missing" for several days. I went to pick car up from my garage after several days and saw the damage. Took six weeks to investigate the claim. The keys were miraculously found at the last minute ! They refused to replace the keys until they had investigated at first even though their recovery agent had lost them. Offered to fix damage on car after six weeks by towing to a town 30 miles away. Car was drivable. I phoned them and they said they were just checking if I was "amenable" to this even though they told me it was final decision letter ! Eventually fixed locally with a company car for me. Do not use these guys. Start rescue use their services. The customer service team were friendly and polite / helpful but any problems the claims dept are not and just want rid of you
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Welcome to Call Assist, a vehicle rescue company which is dedicated to providing the best products and services for our customers.
