I wish I had checked the reviews before placing my order. I was drawn in by the brand name, but it turns out that's all it is—just a name with no real service behind it.
I ordered on 07.12.25, expecting delivery in 4-5 days, but the next day I received a message stating they are overwhelmed and won't ship my item until 15.12.25. I bought this for a holiday, and now I'm doubtful it will arrive on time. I attempted to reach out to them, but the phone number is outside the UK, so I avoided that option. The live chat starts with a bot, which then claims to transfer me to an agent, but after that, I heard nothing.
Emails just get auto-replies.
I'm left with no way to contact them, no option to cancel my order, and now I'll have to involve my bank to retrieve my payment. This brand is more like a disappointment than a trusted name.
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