Review Time
I wish I had checked the reviews before placing my order. I was drawn in by the brand name, but it turns out that's all it is—just a name with no real service behind it.
I ordered on 07.12.25, expecting delivery in 4-5 days, but the next day I received a message stating they are overwhelmed and won't ship my item until 15.12.25. I bought this for a holiday, and now I'm doubtful it will arrive on time. I attempted to reach out to them, but the phone number is outside the UK, so I avoided that option. The live chat starts with a bot, which then claims to transfer me to an agent, but after that, I heard nothing.
Emails just get auto-replies.
I'm left with no way to contact them, no option to cancel my order, and now I'll have to involve my bank to retrieve my payment. This brand is more like a disappointment than a trusted name.
Why did I not come hear and read all these reviews before placing my order ? Well I fell for the fact they are a brand name but I did not realise that is all they are a name with no service.I placed an order on 07.12.25 with delivery in 4-5 days it said, next day I get an update saying they are extremely busy and will not be able to ship my item until the 15.12.25, I purchased this item for a holiday but I very much doubt it will arrive in time, so I try to contact them. Phone number is outside the UK so not going down that route, Live chat starts with a bot who then says passing you over to an agent, from that point nothing comes from the chat.Emails get responded to by auto response.So no means of contact, no way to cancel this order, I will have to go down the route of getting my bank involved to snatch my payment back.Calvin Klein more like Jeckel and Hide.
I placed an order 8 days ago and checked out with what appeared to be royal mail 3-4 day delivery. This is for my 40th birthday present. I ordered off Calvin Klein UK and it is coming from the Netherlands and there has been no movement in several days since its been in France. Please avoid, customer service are so rude. Its honestly pathetic. Unless you have money to throw away... AVOID
Absolute farce of a company ordered once never received anything after 15 days of fighting with them. I finally got my refund but then I thought oh I’ll order again and the same thing happened again never got anything absolute force of a company no customer support you go round in circles with them do not order from these. I thought Calvin Klein was a reputable brand. I’m absolutely disgusted in their service.
If you’ve ever wondered what happens when a once-respected fashion house morphs into a digital Potemkin village, look no further. Calvin Klein UK’s online operation is a cathedral of contempt built upon the bones of brand nostalgia, where customer service is outsourced to oblivion and accountability is neither asked for nor offered.I placed an order — simple, clear, modest. What followed was not a transaction, but a descent: first into bureaucratic theatre, then into plausible deniability, and finally into the quiet sneer of polished indifference.The issue? A parcel dispatched without my street name, rendering it undeliverable. I, the customer, flagged this before it shipped. They dismissed me. I tried again. They denied responsibility. I called, emailed, followed up. They lied, looped, and smiled while brushing breadcrumbs off the Help page.They blamed Royal Mail — but the label was their own.Unable to collect the item due to disability, I asked for a proper redelivery. Their suggestion? “Send a friend,” they said, ignoring the fact Royal Mail now demands matching ID like a border checkpoint. When I reminded them of this — calmly, factually — they shifted the goalposts again, as if I’d failed to complete a quest in their customer service labyrinth.Meanwhile, I’ve paid £80 for items I cannot receive and they refuse to re-send.This is not commerce. This is a shell game.And judging from their Trustpilot graveyard of 1-star reviews, I am merely the latest in a long, weary procession of people shouting into a premium-branded void.Calvin Klein UK — where fashion meets farce, and the only thing reliably delivered is your disappointment.
Not sure this website is the genuine CK . I have worn their product for years from their stores . Ordered off the Calvinklein.co.uk . £50.00 paid.No confirmation email and No goods . On line chat exhaustive and quite unprofessional. Email content equally suspicious. Fortunately Mastercard got a refund. Lot of time wasted. Sometimes best to go to the store and avoid the hassle.
I purchased a pair of Lounge Joggers from Calvin Klein UK, and after wearing them only once, they became completely unwearable due to excessive pilling all over the fabric.I reached out to customer service, and while they were responsive, I was only offered a 20% refund (£12) on a £60 item — despite providing photos and explaining the issue in detail. Since I live outside the UK, returning the item would have cost nearly the same as its price.I expected better quality and a more reasonable resolution from such a reputable brand. Unfortunately, this experience was disappointing and I won’t feel confident shopping from Calvin Klein online
Horrendous. Lied to about dispatch date. Lied to about the postage service they used. 7 days of my item being “dispatched” now, still no updates on the tracking or any delivery. Buy DKNY or Ralph Lauren instead. This brand is horrendously bad at customer service, dispatch, and follow up, everything really, except taking your money!
Bought 2 pairs of trousers online, followed the returns procedure and returned to a store both pairs, only received a refund for 1 pair when I queried online they advised the shop and online sales are not linked and I’d need to take it up with the shopGot no refund £63 out of pocket would not recommend buying online unless you are sure you’ll keep
Claim your business profile now and gain access to all features and respond to customer reviews.
Modern, clean, contemporary. Explore CALVIN KLEIN signature style that is always on trend. Shop the broadest CK assortment available online.
baublebar.com
modainpelle.com
luvluxlondon.com
oluolin.com
sashkaco.com
buttonfresh.co.uk
lightinabox.com
goodbuygear.com
aboutvintage.com
allwaysshopforyou.online
