I am going to share with you an email that I sent to Calvris and how they responded to me:
Congratulations Calvris,
You win. Keep my $50 and don't bother in "assisting" me further.
The only person who loses is my son for whom I was buying your product for. He suffers greatly from seborrheic psoriasis and I thought perhaps your product would provide him some relief in life.
All I received in return were false promises followed by stall tactics followed by disappointment.
You knew that I never received your product, yet you insisted on waiting for it to return to your warehouse, which apparently never happened. Then I was denied refund for a product, that was never received.
So once again, congratulations. You win.
Their response:
Hi Ariel,
We sincerely apologize for the disappointment and frustration this situation has caused. We truly regret that your experience with us has not met your expectations, and we understand how upsetting this has been—especially given that the product was intended to help your son.
Please know that your feedback is taken seriously, and we are very sorry for the inconvenience, miscommunication, and delays you’ve encountered. This is not the experience we aim to provide our customers.
Thank you for sharing your concerns with us. We sincerely apologize once again for everything you have gone through.
*********
Zero responsibility and refusal to rectify the situation!!!
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