I’m extremely disappointed with the customer service. I’m trying to return items, but the order does not appear in my order history, making it impossible to initiate the return process. I have been emailing customer support since December 30th, 2025, with no clear solution or proper assistance. The process has been frustrating, time-consuming, and poorly managed. For a well-known brand, I expected a much more efficient and transparent returns system. Unfortunately, this experience has deterred me from shopping again.
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