On Saturday, January 3rd, I purchased thermal socks from a store. When I opened the product on Monday, January 5th, I discovered large stains and a small oil mark on the sock. I returned it to the package without wearing it. On Wednesday, January 7th, I visited a different branch to exchange it. The employees initially agreed to exchange it but informed me that size M was out of stock and directed me to another location. They mentioned that another branch had it available for exchange. However, when I arrived there, the staff told me they couldn't process the exchange and that the product would need to be sent for inspection, which could take about 2 weeks, with no guarantee of resolution. I find it unacceptable that I was sold a stained and defective sock for a hefty price, and now I have to wait two weeks for an inspection on a product I urgently needed. I have my receipt and invoice. The lengthy and frustrating process, especially after trusting the brand and paying a premium, has left me very disappointed. I request an immediate and hassle-free replacement of my stained and defective thermal socks at either branch, along with appropriate compensation for the inconvenience I have faced.
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