Review Time
I have been using Cambly for a couple of months. My goal was to practice for job interviews in English. So far I have had only great experiences! I chose this platform because it gives me a lot of flexibility and I wanted to be 100% sure that the tutors are native. I haven't had any issues with customer service, they always reply super quickly...
An incredibly bad customer service that borders on fraud... on the web they say that they refund the money fully guaranteed and after conversations that took up to weeks to respond they did not even refund 30% of what they should have refunded me. There are much better alternatives so if you read this message please don't go with Cambly, trust me.
Teachers’ quality is not good. They are not willing to help with students’ personal goals. Especially after I booked lessons with a few teachers, one told me that it’s her 8-year professional experience that she won’t prepare for my class, “the most exciting topics come from students’ hobbies so pre-planned topics are impossible”. Another said, “Unfortunately I do have many students so I am not able to prepare ahead of class.” Most of the teachers claim that they will help students to achieve language goals in the video and seem so passionate about teaching, but at the end, the students have no right to decide the lesson, or they said “yes, sure! No problem! Sure thing!” to my requests, but ended up never fulfilling them in my lessons. No trial class so my money always goes down the drain. 4 months, what an exhausting journey in finding the right teacher in Cambly. Perhaps never will I be able to do so, so quitting is the only choice.Another problem is NO SHOW. To avoid this problem, I actually always message tutors the day before the lesson to confirm their availability. However, tutors are really irresponsible that even if they promised to show up, they can end up never doing so and don't receive any punishment and I cannot leave a comment. Cambly explained that "something unexpected can happen". But isn't that "something" too frequent?Oh! And customer service. Because my location is Hong Kong, they always arrange people from Taiwan to answer my inquiries in Chinese! However, my language setting is English. I’m not a native speaker of Chinese, so it can be very confusing for me, I write you in English, so why can’t just write me back in English?
Some tutors are really good at helping you improve your English. Unfortunately today was the fourth lesson in just over two months in which a tutor did not show up without notice. If it is reported to Cambly, the answer is that the unexpected can happen, but here we are talking about almost two lessons per month skipping. More seriousness on the part of the tutors (or at least some of them) would be needed
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