Review Time
I'm a former Cambly tutor. I sent Cambly a report about some students who were being racist and discriminatory towards me. Cambly responded with a message that was completely irrelevant to what I needed help with. Cambly has a Code of Conduct that says that they don't tolerate any kind of discrimination, but that was not my experience at all.
I did a subscription but I had to cancel it within the same day (for a personal reason and without using at all). Even I requested to cancel the same day, your representative is asking me to pay around %20 percent of the whole year’s price as a cancellation fee! May I ask you to be more sane and fair with your customers and don’t act like you are a money trap? I am requesting to cancel within like 10 hours of purchase. Please correct this as it is an unacceptable approach to a customer.
No pay increase since 2012. Wayyyy below minimum wage for native English countries. Doesn't value it's tutors else it would pay them accordingly. How is this low pay even legal in 2024??Too many novices and unqualified tutors who turn to each other in the Facebook forum flapping over very basic grammar, all typed in lazy English "hey, do u know wat simple passed tense is. Their r students aksing me but Im a doof." Shouldn't be aloud (allowed).Too many students expecting too much. They want you to prep out of hours and devise whole courses. For this pay? Get lost!.
I can't access to their Customer Service since I couldn't verify my email address. Although I have requested to get the related link multiple times, I haven't received their confirmation email, so I couldn't verify my email address, so I can't get in touch with their customer service. The issue is I have recently bought an annual package with 12 installments. However, they charge the annual fee and didn't make any installments. They just disapper once you buy their package, no customer service, no email support, no phone calls. I would rather STAY AWAY from this company.
I used Cambly for one year with annual subscription and it ended, and I was not updating next year subscription. Teachers and service themselves are just okay though. However... the next year subscription was enrolled as mistake by system although I didn't enroll, and they ACTUALLY tried to make a transaction with my registered card with annual amount $1193.40!!! Luckily my credit card declined the transaction.
I’ve worked as a teacher on Cambly for a few years, and I can confidently say that this platform is deeply exploitative. Cambly takes advantage of the desperation of many educated tutors and teachers, who are often in difficult financial situations. These tutors, desperate for any form of income, end up accepting wages that are far below the legal minimum in many countries.In my experience, Cambly pays its tutors a pittance — as low as $0.17 per minute or $6 per class. This is barely enough to cover the cost of a cup of coffee, let alone pay bills or live decently. And it’s not just about the low pay. There’s no holiday pay, no sick pay, and no insurance. You’re classified as an independent contractor, so Cambly avoids any responsibility for benefits or labor protections. This is their justification for paying below minimum wage, but the reality is that many tutors have no choice but to accept these conditions because they rely on this income.Despite these challenges, I had the pleasure of working with some fantastic students — many of whom were truly a highlight of my time with Cambly. But it’s difficult to reconcile the rewarding moments with the harsh realities of being paid so little. Tutors are often at the mercy of technical glitches, no-shows, and last-minute cancellations, all of which further reduce our earnings. If a student cancels the day before, the tutor doesn’t get paid. If a student shows up just to apologize for not attending, the tutor is only paid $1, even though they were ready to work.After years of struggling on this platform, I’m finally leaving Cambly for a new job that pays almost three times what I was earning there. It’s a huge relief. I wish I could take back the years I spent working on Cambly, particularly during my 20s when I could have been building a more secure and fulfilling career.To students: Please be aware that the tutors you love are being paid far below what they deserve, and they are likely working under stress, struggling with the platform’s many flaws. Cambly, like many other similar platforms, preys on those who are financially vulnerable and willing to accept exploitative terms. I hope that one day, these companies are held accountable for the harm they do to their workers.
Cambly deducted ~2k dollars from my card without authorization. I'm shocked by the unscrupulous billing practices of Cambly. Unwanted Renewal: In early 2022, I tried canceling my Cambly subscription. Despite this, they charged me from May 2022 onwards, totaling ~$2,000. My last lesson was in April 2022, and I have never used any services from them since then.Misleading Design: Cambly's "pause" option seemed to imply halting payments. The "unsubscribe" option was difficult to find, especially problematic for non-native English speakers which are most Cambly users.No Notifications: I wasn't informed about subscription status changes.Email Overload: Frequent Cambly ads flooded my inbox, causing crucial payment emails to be categorized as spam.Poor Customer Service: Cambly lacks a direct phone line, making issue resolution cumbersome. You have to submit an online form and wait forever if you encounter trouble. I HAVE TRIED TO CONTACT CAMBLY THEY JUST REJECTED ANY RESPONSE. If you have a financial problem, they are unwilling to solve it but rather passive-aggressively lock your account. Payment Restrictions: Users can't remove payment methods, allowing Cambly to make unauthorized charges.Reputation Concerns: Numerous similar complaints exist online such as sikayetvar.com, the Apple App Store, and various social media sites. But Cambly never solves problems. Instead, Cambly buys positive reviews and advertisements, overshadowing genuine concerns. Thus, I believe the business practice and rules are unfair and deceptive to customers.
I applied to become a tutor and waited for around 3 months, only to be informed that my application was rejected. Unfortunately, they did not provide any explanation for the rejection. Moreover, the advertisements are misleading because they suggest that anyone can become a tutor, but in reality, they have a limited number of spots and unclear selection criteria.
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