EDIT (06/04/2026): after sending Letter before Claim the issue was escalated to the management and the company promised to refund the original purchase price. It seems like the customer support doesn't have the freedom to offer more than relatively restricted "solutions" for their customers, for which I can not really blame them.I have received the mask on 18/02/2026 and found it doesn't fit and also the head strap is in the way when wearing helmet (which was intended use). Notified support and went back and forth about how to adjust and wear but this didn't really helped at all, I just couldn't manage to keep the mask on without falling.On 04/03/2026 I have noticed the mask is in fact expired (expiry August-2025) and asked for refunds, was told to send the mask on my own expense to Jersey and sent the mask. The package was delivered on 16/03/2026 and since then I have not received a single response from Cambridge Mask support, nor have I been refunded.
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Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
