Review Time
I waited months to receive my masks and the elastic was defective on 4 of the 5 masks. The boxes also said they were expired but Customer Service told me:
“The expiry date printed on the packaging is not indicative of the mask’s actual usable lifetime. This labeling was initially added to comply with the policies of certain online platforms that required products to display an expiry date. Although we no longer sell on some of these platforms, we’ve maintained this practice for consistency. Rest assured, the mask's effective usability begins only when you start actively wearing it.” Luckily, I received a prompt refund for the 4 masks and disposed of them.
I waited months to receive my masks and the elastic was defective on 4 of the 5 masks. The boxes also said they were expired but Customer Service told me: “The expiry date printed on the packaging is not indicative of the mask’s actual usable lifetime. This labeling was initially added to comply with the policies of certain online platforms that required products to display an expiry date. Although we no longer sell on some of these platforms, we’ve maintained this practice for consistency. Rest assured, the mask's effective usability begins only when you start actively wearing it.” Luckily, I received a prompt refund for the 4 masks and disposed of them.
EDIT (06/04/2026): after sending Letter before Claim the issue was escalated to the management and the company promised to refund the original purchase price. It seems like the customer support doesn't have the freedom to offer more than relatively restricted "solutions" for their customers, for which I can not really blame them.I have received the mask on 18/02/2026 and found it doesn't fit and also the head strap is in the way when wearing helmet (which was intended use). Notified support and went back and forth about how to adjust and wear but this didn't really helped at all, I just couldn't manage to keep the mask on without falling.On 04/03/2026 I have noticed the mask is in fact expired (expiry August-2025) and asked for refunds, was told to send the mask on my own expense to Jersey and sent the mask. The package was delivered on 16/03/2026 and since then I have not received a single response from Cambridge Mask support, nor have I been refunded.
The masks arrived within a few days of the order. I have used these masks in the past and they are sturdy, comfortable to wear and fit well if you choose the correct size when ordering. They can be used time and time again. I highly reccomend Cambridge Company masks.
Cambridge Mask has as yet to refund my money for the bad mask that don't work and for not giving me the new mask at 70 dollars. I already told them that over and over again and they act like I never asked. I want people to know this. It used to be a really good company but her is the thing. Registered office addressUnit 179 23 King Street, Cambridge, England, CB1 1AHCompany statusActiveCompany typePrivate limited CompanyIncorporated on18 October 2018AccountsNext accounts made up to 31 December 2025due by 30 September 2026Last accounts made up to 31 December 2024Confirmation statementNext statement date 20 May 2026due by 3 June 2026Last statement dated 20 May 2025Nature of business (SIC)32990 - Other manufacturing not elsewhere classifiedPrevious company namesName PeriodCAMBRIDGE MASK CO UK LTD 18 Oct 2018 - 30 Jan 2026The bank listed as the "person entitled" to the company’s assets is HSBC UK Bank PLC.I depended on Cambridge mask for years and you used to honor your Warranties now you don't and you are Despicable. Well, there is an old American adage " Fool me once shame on you, fool me twice shame on me. I will never deal with you ever again and I will tell everyone I can what criminals you have become. I couldn't get the pictures up but I will put pictures up on x.com too so all know the truth
I ordered a Pro mask. When I tried it on, I was not sure it was the right size and so raised it with the company. They were fantastic, offered to send me a different size at no cost except the carriage charges and gave me helpful email advice. The masks themselves are excellent.
Absolutely brilliant experience with Cambridge Mask Co. The mask is an excellent product - high quality, comfortable to wear, and really makes breathing feel easier. Delivery was fast and the customer service was fantastic from start to finish. Honestly, the service cannot be beaten. Highly recommended!
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Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
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