Unusable mask and terrible customer service.I ordered a size medium based on their size chart (I'm 5'7'' 140 pounds) and masks I've worn by other brands. The mask I received was HUGE- about three sizes too big. I emailed them about it, including pictures of the mask with a measuring tape and pictures of my attempt to wear the mask to show how ridiculously large the ear loops were, plus I told them that it was a barely snug fit on my husband, who is 6'2" and 280 pounds. They hardly even acknowledged the issue, then offered to send me the size small but said I'd have to pay an $8 processing fee. I had little confidence a small would work either after seeing how massive the "medium" is, and considering this mask was either defective or their sizing is wildly inaccurate, I thought it was unfair that I would have to pay even more money for their mistake. I asked if I could return for a refund instead and they just stopped responding to me.Do not order from this company. I honestly can't tell if it's a scam, or if there was some mistake made with this mask and their customer service is just atrocious. Either way, don't waste your money. I recommend using Vogmask instead. Never had an issue with them.
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Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
