While my wife and I were pleased with the prompt and smooth service we received, we faced issues shortly after installation. The installation team was friendly and efficient, removing our old gas fire and installing a new electric fire within a week. However, shortly after, the fire started making a high-pitched squeaking noise. Despite notifying the service about the issue, they could not resolve it and stated that the cause was worn-out parts. The required replacements were unavailable, and they made no effort to replace the fire or refund us. After contacting the manufacturer directly, our fire was finally replaced months later.
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Our family business opened its doors 50 years ago, offering a bespoke design service and product range that has evolved through the decades.
We have been able to master our craft, showcasing and installing some of the most spectacular fires available in the world.
We have a team of fully qualified, HETAS registered, and gas safe registered, in-house fireplace engineers.
Professional and friendly with decades of experience in the industry. Our engineers provide exceptional craftsmanship, offering support and advice throughout your fireplace installation.See more
