The pickup process was smooth, but the initial quote did not disclose hidden custom fees, which were only revealed upon inquiry. Despite assurances, there were no timely updates on the estimated delivery. The delivery arrived a week later than communicated, with notification on a Friday evening specifying Monday or Tuesday but no specific time frame. Despite prior communication about scheduling, no agreement was reached. When I provided availability for Monday and Tuesday, they could not guarantee a delivery slot and threatened return to the UK if I wasn't present. The driver informed me on Sunday night, arrived at the wrong address, and I received a 6% discount after requesting compensation for the delay. Overall, the experience was disappointing, lacked proactive communication, and I would not recommend their services.
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