My experience with CameRo has been extremely disappointing from start to finish.
My shipment was delayed by over a month compared to the original estimated delivery date. When the van doors were opened upon arrival, the condition of my belongings was shocking.
My expensive Italian designer sofa was not properly wrapped as explicitly requested and agreed. Instead, it was only partially covered with a dirty blanket and loaded with boxes, bikes, and chairs placed directly on top of it. It arrived stained and structurally damaged.
Several boxes were crushed and bent out of shape. One clearly marked “FRAGILE” had fallen over. My TV box was transported unsecured at an angle instead of upright or flat, increasing the risk of damage to the screen. Directional arrow markings on multiple boxes were ignored entirely.
To be clear, I do not blame the driver personally. He informed me the van had been poorly packed at the depot and mentioned he had been awake for 26 hours before delivery — something that is deeply concerning and reflects poorly on the company’s operational standards.
The issues continued with the claims process. Despite purchasing Enhanced Standard Liability coverage up to £8,000 and agreeing the sofa was covered for £3,250 (its discounted used value), we were initially offered just £50 for the damaged sofa. After a long and exhausting back-and-forth, this was increased to £230 — which is still pennies compared to the sofa’s actual value, the declared coverage amount, and the insurance purchased.
The replacement cover alone costs close to £2,900, making the offer feel not only inadequate but disrespectful.
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