I am deeply disappointed with Camilla’s customer service and final sale policy. I purchased an expensive sweatshirt online for around $700 on final sale( normal Price around $1500) I have been a loyal customer for many years and always order size S from Camilla, so I followed the product description which clearly stated “take your normal size.” I did exactly that.The item arrived huge completely unwearable. An XS would have fit, but Camilla refuses to offer any exchange, even for a different size of the same item. I understand that brands have policies, but for a so called luxury brand, this approach is extremely rigid and disappointing.Online shopping always carries risk, especially with sizing. Leaving loyal customers stuck with very expensive items they cannot wear feels unfair and careless. A simple size exchange would have shown basic respect for long-term clients instead, I was met with a hard no and zero flexibility.Luxury is not just about price tags and marketing it’s about customer care. Sadly, this experience showed none. I will think very carefully before ever purchasing from Camilla online again.
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CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman.
