camilla.com

1.5
1.5 Based on 102 reviews

CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman....

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Val Powell
Non-responsive customer service

I’ve been trying to contact Camilla to return a dress brought in the same order as a matching clutch bag. The dress can’t be selected online to set the return process in motion. I’ve sent numerous contact forms, called the Australian telephone number on the website - an automated response saying that there is no-one available. Also emailed the person on the return form for the bag.there has been no response from them re the dress at all.The bag return has gone through via their online system. I am very concerned now that they will not contact me and I’ll be stuck with an £850 dress that is unsuitable. Has anyone got through successfully to customer service and if yes, please can you post the details so that I can try them. I don’t want to have to resort to my credit card company but will have to if there is no response. Many thanks in anticipation of feedback

1
Date of experience: Mar 24, 2023

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Business Details

  • CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman.

  • language https://camilla.com

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