Can I do ZERO stars? THE worst shopping experience of my life, customer service is appalling. I bought a dress for a really important cocktail party, I paid express post even though I had over two weeks. I was supposed to receive my order in 2-3 business days. They took my money immediately and then nothing....crickets! No communication, no matter how many times I reached out, no response....nothing. I kept checking the order status and it hadn't even been shipped weeks after I placed the order. There is no phone number you can call them on, and when you email you get an auto generated response saying they will respond in 3-5 business days! The cocktail party came and went, countless emails later... and still nothing from Camilla. It wasn't until I got Paypal involved, who were magnificent, that they responded stating they were out of stock. They very clearly do not give a hoot about their customers. Unbelievably bad experience, I will never shop with them again, trust me stay away! Shame on you Camilla, your clothes maybe pretty, but they are far from worth the grief and disappointment.
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CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman.
