Ordered 3 items at a total of over 1800€ on 1 July. Received 2 of the items and they are lovely (if a little large), but the third item which originally showed as shipping first, has still not arrived, almost a month later. I have lost count of the number of emails I have sent - no sense of care in the tone of responses. Customer service is severely lacking and non-proactive. The time difference (Aus to EU) does not help either - they really should have European CS for such a high priced premium brand. The item I await is needed for my special birthday and if it doesn't arrive tomorrow I will need my money back - which they have now had for over a month. Really, really angry at their lack of customer support - it is the worst. I was so happy with my first delivery but now I will never buy from them again as their service stinks. I have zero confidence in them I'm sorry to say. Absolutely disgusting customer experience.
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CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman.
