If they had great customer service, particularly online, i would rate my purchase a lot higher to reflect the clothing. However, no point in spending on high end fashion online when on sale if you cannot return for a different size. It’s not always right when it states sizing because I chose my usual size and the item is much too big. Camilla’s team just repeat that it’s policy is not to accept exchange or return sale items. I wasn’t asking to return in exchange something different, just a smaller size. They absolutely refuse to provide a service. Im now stuck with an expensive item I cannot wear. It will cost me a lot to get it altered. Absolutely crazy. Camilla’s team call themselves Angels and even add xxx to their emails after not providing a service. I thought everyone should know before you buy. A great shame and I do wonder if Camilla herself knows this is happening & the policy is unfair and outdated.
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CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman.
