I am in love with Camilla clothes. I order constantly online as I live in Greece and you can not buy them in shops but until now I was ordering only items with one size- O/S. In the summer, I got a wrong item and they sent DHL to my house to pick it up with everything arranged by them. This encouraged me to go on a shopping spree for the festive season and in November I made three orders totaling above EUR 12000. First of all, until now I did not receive the last order because they are shipping the orders partially and this makes the customs clearance very difficult and long. I am every day with DHL on the phone. One item from the first order is still missing. I want to return some items but now they tell me they have changed their policy and I have to arrange myself the shipping back, pay for it and wait for refund on both the clothes and the shipping. It takes ages to get back reply on emails. I confirm they don't answer the phone. Very very disappointed with the customer service. I believe I will not stop ordering but will make small orders not to confuse the customs and again back to only O/S items. Tip, the sizing is at least half size bigger than usual UK. For the ladies that are complaining regarding items marked Final sale and no return- I do not believe you have the right as it is clearly stated in red and is written in their policy.
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CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman.
