I purchased a lens from Camix through Amazon. When the item arrived, it appeared to be used and some accessories were missing, so I returned it through Amazon’s return process.After the return, I received an email from the seller stating that a refund had been issued, but only for half of the purchase amount. I contacted Amazon customer support, and they informed me they would investigate the issue.Two days later, I called the seller to ask about the partial refund. During the call, the seller accused me of swapping the lens and spoke in an aggressive and unprofessional manner, shouting and making accusations. I immediately contacted Amazon again to report this behaviour. At that time, Amazon confirmed that the returned item was still with Royal Mail and had not yet been delivered to the seller.This raises serious concerns, as the seller made accusations before even receiving the returned item. Since then, the seller has stopped responding to my calls.They are scamming people and treating them after.
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