Review Time
Ordered 600 GBP camera, paid extra for next working day delivery. ONE WEEK LATER the royal mail tracker says it was delivered but the photo is NOT MY HOUSE and I did not sign for it.
I purchased a lens from Camix through Amazon. When the item arrived, it appeared to be used and some accessories were missing, so I returned it through Amazon’s return process.After the return, I received an email from the seller stating that a refund had been issued, but only for half of the purchase amount. I contacted Amazon customer support, and they informed me they would investigate the issue.Two days later, I called the seller to ask about the partial refund. During the call, the seller accused me of swapping the lens and spoke in an aggressive and unprofessional manner, shouting and making accusations. I immediately contacted Amazon again to report this behaviour. At that time, Amazon confirmed that the returned item was still with Royal Mail and had not yet been delivered to the seller.This raises serious concerns, as the seller made accusations before even receiving the returned item. Since then, the seller has stopped responding to my calls.They are scamming people and treating them after.
Stay away! Ordered a camera for Christmas off of Amazon from Camix. Camera arrived, I used then when I went to connect to the computer or tv it wouldn’t connect. On sending the camera back (with a 1 year warranty on the camera) we’ve been told that the warranty doesn’t cover if the camera has a fault and won’t connect to computer or tv. AWFUL!! We now have no camera and £800 down.
Camera received was faulty that I purchased via ebay. Still have not had a response after nearly a month. The regular Camus team do not have access to eBay purchases. A waste of £650! Update: I have sent the camera off to canon to be assessed and they have confirmed that this is grey market stock/a parallel import and therefore isn’t eligible for warranty! It is £300 to fix.
It's nice experience with these guys. Shipped on time. My camera is delivered in two days in a perfect packaging. I'll say just research for it before buying for prices as i found their price bit high. But these guys are amazing great customer service
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