I bought a T80 trail camera from a third-party retailer and so far it's working as designed -- No problem there. But I had operational questions not covered by the owners manual, so I contacted Campark Support asking two questions:1. Is Bluetooth supported by the T80 via the app (and if so how to pair it with my phone)? The app implies it should pair but it doesn't. My phone never saw the camera as a BT device.2. A remote wasn't included with the camera. That was clearly stated by Campark on their website and I understood that. But can I buy one separately and if so, where?Their "answers":Re: 1. Bluetooth -- I never got an answer to what I actually asked so I'll assume it's not supported. The responses I got suggest they don't really understand how Bluetooth works. The app is likely written for multiple devices, which may or may not support Bluetooth. That's fine, but why can't I get a real answer from Support?Re: 2. Buying a remote -- On the third email I was told (I quote), "We are not a manufacturer, and your camera was not purchased from us. We don't sell a remote, and I don't know where you can buy it." And in a subsequent email (again a quote), "As I said, the camera isn't made by us; we are not a manufacturer. And your order was not purchased from us, so we can't take responsibility for your order."Seriously? You're Support so it's literally your job to know.Takeaways:-- Campark does not manufacture the cameras they sell and if you did not buy it DIRECTLY from Campark, don't expect support.-- Most importantly, if you ever expect to require support don't buy from Campark. It's obvious they don't know anything more than what's written in the owners manual, at most. It's their product, even if all they do is put their name on it. And by the way, that's 100% fine with me, but it doesn't excuse not supporting "their" product. I spent 24 years in IT and can recognize "untrained support" (to be charitable) when I encounter it.Bottom line for me: I'll never buy anything from Campark again. I just hope this camera keeps on working.
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