Having ordered and fully paid for my Christmas and New Year meals on the 15th of October.On the 12th of December I received an email from them saying that due to DPD issues, Campbells were cancelling my order. We spent the whole day of the 13th of December at half hour intervals trying to phone Campbells. However no-one at Campbells would, or wanted to answer the phone. On the 14th of December we messaged them on social media and asked if we could come and pick up our order from Linlithgow. We got a response!!!! This represented a 200 mile round trip for me, however I was prepared to do it to save my Christmas. The response we got from Campbells was "No you can't come and pick up the order as we are not a shop". I knew this, I have driven past their facility many times. You would have thought that Campbells would have opened up their goods outwards to allow people who could, to come and retrieve their Christmas hopes. So it would appear that Campbells would prefer to let their customers down, and presumably to let the orders of meat rot in place rather than to allow their customers to come and pick up their orders. Then to add insult to injury, I received an email from Campbells saying that my order was cancelled at MY request...... An astonishing lack of concern for their customers, an inflexible approach to customer service, and a complete lack preparedness. Very Poor!
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We are a family run business for over 100 years and are renowned for supplying an extensive range of fresh meat, fresh fish and delicatessen products to Scotland’s top Michelin star hotels and restaurants.
You may have probably been to or desired to dine at a Martin Wishart, Nick Nairn or Tom Kitchin restaurant and wondered if you could enjoy the same delicious meal in the comfort of your home. It may come in as a surprise to you but we supply fresh meat, fresh fish on a daily basis to these top chefs and 1000 other top hotels in Scotland which includes the likes of Sheraton, Balmoral, Old Course, Turnberry and Cameron House.
We dry age our beef for a period of at least 21 days which improves the flavour of the meat and makes it more tender thereby making it a prime quality meat which is generally preferred by top chefs. We are proud of our Scottish heritage and our very own Scotch beef brand – ‘Campbells Gold’ which guarantees the best quality meat.
We have been offering the same product quality to our household customers via our website www.campbellsmeat.com which is delivered fresh not frozen straight to customers’ doorsteps across the UK mainland in one working day. All meat is traceable back to farm and is born, bred and slaughtered in Scotland with information available to customers.See more
