Rather than be spontaneous with a review on this dealership immediately after purchasing I decided to leave it until the first service was completed which was after I owned the vehicle for a period of two years. I purchased a brand new vehicle from camper UK in April 2023 and after the Handover was completed I took the vehicle to Ireland where I discovered that there was a fault with the electronic switch for emptying the grey tank which obviously wasn’t picked up on the PDI. When I contacted Campers UK to arrange to have this issue fixed to my dismay the closest date to have it booked in was September 23 some 5 months later, eventually I arranged to have the part sent over to Ireland where another company sorted this issue out straight away which was something that should have been picked up during the PDI at Campers UK. On my return to Campers UK this month to have a service and Habitation check done I informed them of several outstanding issues that needed fixed. On receiving the vehicle back they told me that some of those issues could not be identified during the service, however when I got the vehicle back to my location a couple of hours away the issue had returned as it had prior to the service. I subsequently took videos of the issue and sent them to Camper UK the following day where I was told it would take a couple of days to get a response from the makers as camper UKs own technicians were unable to ascertain what the issue was. Having contacted them again today as we are due to leave for another country at the end of this week I have been advised that it will take several weeks to get a response from the company. This has left our vehicle unusable!In my opinion unless you live close to Lincoln I would strongly advise you purchase your Motorhome somewhere else as the aftermarket service is extremely poor given my expenditure in the first place, I feel once your initial purchase is made they move on to the next sale giving little consideration to previous customers. UPDATE Following on from my review today I was contacted by Connor who was very helpful and after getting the Service Manager involved in this matter,I trust we have got to the bottom of what the main concern is with this issue.
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A family run business based in Lincoln, Camper UK prides itself on being the complete motorhome company. Whether you are looking to purchase a new or used motorhome, repair or service your existing motorhome or are looking for parts and accessories, we can provide it all at Camper UK. We also have a dedicated fleet of hire motorhomes and our own leisure park for those looking to get away for a well-deserved break.See more
