I ordered several items from this company for a family members birthday, coming to a cost of around £70. One ‘stocking filler’ type purchase was a car air freshener, costed at around £4. I did not receive this item in my posted order so contacted the company to explain this. I had thoroughly checked all packing/boxes etc given it is a small, flat item. Over several emails, they insisted it had been packaged and sent and said that they would not refund me, leaving me without an item I have paid for. In the context of a larger order, this is very poor customer service. I am disappointed with their attitude after purchasing and then contacting in good faith and would not use them again. I will suggest other friends and family members also avoid.
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