I had to cancel our booking because I had shingles I was told that as it was outside the cancellation time I would loose my deposit ! I was told I could have a one time date transfer but I had to tell them within 24 hours .. sorry for contracting shingles but how can I foresee a end date !! I rebooked for about a month from the original date hoping that I’d be ok .. what we didn’t know was our caravan which we’d had for only 11months developed 4 faults and therefore is in the workshop .. luckily it’s all warranty work ! So I had to ring c and c to explain that we have no caravan and we don’t know how long it’s going to take to fix ! This was met by the same insensitivity as the first time .. I dont remember the C and C being so rigid and unhelpful .. I felt sorry for the staff on the other end of the phone who get the back lash from the customers .. where’s the friendly approach to customers issues gone ? I shall be cancelling our member ship !! We’ve been with the club for 13 years ..
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The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping with a nationwide network of over 2,000 Club and member-exclusive campsites.
The Camping and Caravanning Club are a not-for-profit organisation, which means that every penny spent is invested back into improving facilities and services. We love tent, caravan and motorhome camping, and we want to pass that passion onto you, whether you’re a seasoned camper or are trying it out for the first time.See more
