I ordered an $800 RV cover. The wrong item was sent by the manufacturer as the company is just the intermediary. It took over a month to receive return labels, and with winter approaching, I decided to use the cover to protect the RV. I was informed that since the cover was used, they would not be able to refund me. They offered a discounted price for the less expensive cover I received, which amounted to $75.00. Instead of crediting my card, they issued a gift card for $75. What is it with these companies that prioritize their profits over customer satisfaction?
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