I ordered an $800 RV cover, but the wrong one was sent by the manufacturer, as the company acted as the intermediary. It took over a month to receive return labels, and with winter coming, I decided to use the cover to protect my RV. I was told that since the cover had been used, a refund wasn't possible. They offered a discounted price for the less expensive cover I received, totaling $75. Instead of crediting my card, they provided a gift card for $75. It's frustrating how some companies seem more focused on profit than on customer satisfaction.
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