On January 11th, we arrived for our scheduled 11:30 AM walk-through of the RV we were purchasing. The walk-through itself went smoothly, but the financing process that followed was very disappointing. There was only one loan officer available, and several customers were waiting. While we understood the delay, the subsequent interaction was unacceptable. When the loan officer finally came to us, he informed us—rather abruptly and without any courtesy—that if we did not close that day, our deal would be canceled. His tone was unprofessional and confrontational, making us feel extremely uncomfortable. At that point, we decided to cancel the purchase instead of enduring that treatment. We tried to speak with the Sales Manager, but instead of listening, she claimed we were “too difficult to deal with.” This remark seemed to arise from a previous incident when she insisted we sign all the closing paperwork before the warranty would take effect. My wife reasonably explained that we wanted the promised repairs completed before signing the final documents, especially since we had already put down a significant deposit. Rather than addressing our concern, the manager argued with us and walked away angrily. In all our years of making major purchases, we have never encountered such unprofessional or disrespectful customer service. The second incident made it clear that the company did not value our business, and we ultimately decided they did not deserve it.
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