If you hire through Camplify, pray the car doesn't break down and need to be towed, because if it does, you are completely on your own. When the vehicle failed, I had to arrange my own accommodation and a replacement car on my own. Their reimbursement policy is a joke - it only covers a small fraction of the cost, and because last-minute hires are so expensive, you will be significantly out of pocket. To make matters worse, their refund for the unused days was less than the actual daily rate I paid.
The owner is left to find a garage and mechanic with zero assistance from Camplify - I waited around 5h in a remote area. To make matters worse, they will still charge you the insurance excess even if the mechanical failure was not your fault at all. Terrible experience and poor customer service.
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Camplify is a leading peer-to-peer digital marketplace platform safely connecting RV owners to hirers.
We proudly offer the widest variety of caravans, campervans and motorhomes available across Australia, New Zealand, UK and Spain.
We're on a mission to become the world’s largest and most trusted caravan & campervan sharing community making ‘van life’ accessible to all. See more
