I placed an order on January 1 and paid $60 for expedited shipping. When it wasn’t sent by the weekend, I tried to reach out via email before their office opened on Monday, but received no response. On Tuesday morning, I sent another message, and still got no reply until the item finally shipped. I leave the country tomorrow and will miss the order. I called the support team, and they said they would only refund the shipping if USPS agrees to return it. The company shows no responsibility for taking three business days to ship an expedited order. I’m disputing this with my credit card company and advise others to avoid ordering from them, regardless of the discounts available - it’s not worth the trouble. I will only remove this review if I receive a full refund promptly.
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Backpacking, Hiking, Climbing and Outdoor Clothing. Free Shipping on orders over $50.
