I bought a running vest from them which claimed it came with two bottles - expensive bottles specific for racing with during ultramarathons. I double checked with customer service twice before I purchased the vest to make sure the bottles indeed came with it - they said yes. The order comes a few weeks later with only the vest, no bottles. Customer service is extremely slow to respond, claims they can't get in touch with "the warehouse" and suggest that I should do it, without ever saying to me what the hell warehouse is, nevermind how to contact them. They then refuse to send the bottles or a partial refund for the bottles. Very dishonest if not downright lying, they will never get my business again.
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Backpacking, Hiking, Climbing and Outdoor Clothing. Free Shipping on orders over $50.
