I placed an order and paid a $9 shipping fee for local store pickup. Suddenly, I received an email stating my order had been refunded, but the shipping fee was not credited. I contacted customer service expecting a quick resolution, but was told that the service was fulfilled and no refund was possible. After explaining again, I was told it would take 1–2 days to investigate, but received the same response two days later. It's clear: either fulfill my order or refund the shipping fee, as I received no benefit. I never got a pickup notification and the store hasn't even confirmed receipt. This has been a frustrating experience over a mere $9.
Claim your business profile now and gain access to all features and respond to customer reviews.
