Review Time
I had a frustrating experience. When I paid with a debit card, the charge went through immediately. I spent 184 for three items, but one was cancelled. I was assured of a refund and a $15 credit, yet I received another charge for the remaining items. It seems debit payments are treated differently. Now, I'm out over $300. I was promised a refund of 184 next week, but this situation feels very unprofessional, and I won't be using this service again. I've ordered clothes online frequently, and I've never faced such issues.
After being a loyal customer for many years, this has been a truly frustrating experience! They charged me for my entire order, and after 22 days without shipping, I reached out three times without any reply. They informed me that the order failed on their side and could not be fulfilled. It took an additional 10 days to finally receive a refund, and by then, all the items were sold out. As a form of compensation, they offered a discount on a future order, which was less than the original sale price. I spent 2 hours on the phone trying to retrieve my money for an order they never intended to fulfill.
I placed an order on October 5th, using a gift card, and was additionally charged the full amount on my credit card. When I contacted support on October 6th, I was told to wait for my order to arrive, which was delayed due to a postal strike. When the order finally arrived, I followed the instructions from support and went to the store, only to find out they couldn't assist me because a gift card was used, and I had to return to online support. This is the second time I've experienced an issue that required me to visit the store only to be redirected back online. This is where everything fell apart. For nearly two months, no one in online support has been able to resolve the issue. Each time I reach out, I’m informed that my case has been “forwarded to management” and that I would hear back in 1–3 days, but I never receive any updates. After several weeks of this, they instructed me to call a number, which turned out to be unavailable. This has been extremely frustrating and reflects poor customer service, and I am still dealing with the double charge. The only positive aspect was the kindness of the general manager at the local store, but unfortunately, everything else has been a disaster. The company seriously needs to enhance its support process. I’m giving one star because there’s no option for zero.
I placed an order on October 5th and used a gift card, but was also charged on my credit card. I contacted support the next day and was told to wait for delivery, which was delayed due to a postal strike. When it finally arrived, the store couldn't assist me because I had used a gift card, forcing me to return to online support. For nearly two months, no one could resolve my issue, and I was repeatedly told my case was escalated but received no follow-up. After being instructed to call a number that wasn’t in service, I felt completely let down. The only positive was the kindness of the store manager, but the overall service was a nightmare. Major improvements are needed in the support process.
I placed a Christmas order, but the delivery address was altered, and FedEx mishandled the shipment. When I contacted an associate, they said it could take up to 30 days to resolve the issue, and I was informed it was too late to cancel. While I find some products acceptable, the service and corporate problem-solving are severely lacking. Ordering online has proven to be a waste of time.
Extremely disappointing service. My order was cancelled twice without proper notification. With the holiday season approaching, one would expect a smoother process. I had to call a store to find the customer service number because the one in the email was non-functional. That’s when I learned my order had been cancelled. I will not be making any further purchases, as I've never encountered so many issues with a straightforward order.
I placed an order and paid a $9 shipping fee for local store pickup. Suddenly, I received an email stating my order had been refunded, but the shipping fee was not credited. I contacted customer service expecting a quick resolution, but was told that the service was fulfilled and no refund was possible. After explaining again, I was told it would take 1–2 days to investigate, but received the same response two days later. It's clear: either fulfill my order or refund the shipping fee, as I received no benefit. I never got a pickup notification and the store hasn't even confirmed receipt. This has been a frustrating experience over a mere $9.
Extremely poor customer service experience. My order had incorrect shipping and billing addresses, which I reported immediately, but their support operates only during weekdays. I called first thing Monday, but they were unhelpful. The item hadn’t shipped yet, yet they couldn't change the address or cancel the order. They didn’t even know who was shipping it! All I was told was to wait for an email from the shipping company. It's disappointing that the company can't manage basic customer service tasks. I won't be ordering again.
I ordered two pairs of sweatpants but was disappointed with one, as the fit and color were not as expected. The system had issues, making returns difficult. They don’t offer free returns or exchanges, and I lost $10 because I was not given an option to exchange and didn’t want a gift card refund. This is disappointing for a brand with a strong reputation. I won’t be ordering again.
If you value your time, avoid ordering online from this company. I tried to order two keychains and pants, but I was charged for an out-of-stock item. They lack a cancel order option, making it a hassle if you want to make changes. They claimed they refunded me, but there’s no trace of the money in my account, leading my husband to contact the bank for answers. I fear I might be charged shipping on remaining items due to the order being incomplete. Prepare for a headache if you choose to buy from them.
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