Extremely poor customer service experience. My order had incorrect shipping and billing addresses, which I reported immediately, but their support operates only during weekdays. I called first thing Monday, but they were unhelpful. The item hadn’t shipped yet, yet they couldn't change the address or cancel the order. They didn’t even know who was shipping it! All I was told was to wait for an email from the shipping company. It's disappointing that the company can't manage basic customer service tasks. I won't be ordering again.
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