After being a loyal customer for many years, this has been a truly frustrating experience! They charged me for my entire order, and after 22 days without shipping, I reached out three times without any reply. They informed me that the order failed on their side and could not be fulfilled. It took an additional 10 days to finally receive a refund, and by then, all the items were sold out. As a form of compensation, they offered a discount on a future order, which was less than the original sale price. I spent 2 hours on the phone trying to retrieve my money for an order they never intended to fulfill.
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