canada.roots.com

1.5
1.5 Based on 120 reviews

...

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Jack Harris
Disappointing experience with payment issues.

I had a frustrating experience. When I paid with a debit card, the charge went through immediately. I spent 184 for three items, but one was cancelled. I was assured of a refund and a $15 credit, yet I received another charge for the remaining items. It seems debit payments are treated differently. Now, I'm out over $300. I was promised a refund of 184 next week, but this situation feels very unprofessional, and I won't be using this service again. I've ordered clothes online frequently, and I've never faced such issues.

1
Date of experience: Dec 19, 2025

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