I agree with the hundreds of 1-star reviews discussing abysmal customer service.I was attempting to purchase a laptop for my 12-year-old son who has been saving up for years. His target computer was discounted on New Year's Day with the sale ending on the holiday (i.e. the business was closed). The website failed repeatedly while trying to order. No specific error messages were provided, such as lack of inventory, etc. Just a generic "Order failed. Try again later" type of response. When I called to try to resolve the issue when the company reopened after the holiday, I was hung up on (after an hour on hold), repeatedly ignored through email, had promises made and then broken and was generally and very clearly shown that customer service is not a priority. Ultimately, after more than a month of trying to obtain resolution to what should have been a simple problem, I informed Canada Computers to close my request. I have zero faith that the company will stand behind their products and processes. Customers are not valued, in my experience. Every organization makes mistakes. How a business responds to these mistakes says a lot about the organizational culture. In my experience, Canada Computers has demonstrated no desire to truly acknowledge my issues and provide reasonable solutions. At this point, I will be taking my business elsewhere.
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Canada Computers - Your Neighbourhood Computer Store and Service Centre - PC Systems, PC Components, Computer Parts & Accessories, Notebooks, Netbooks, Electronics, and more.