Review Time
This "company" clearly does not want to honor sale prices or free shipping for online orders.
I attempted to order three times - once with a card belonging to company I work for rejected for "security concerns". Fine - different names for billing and shipping, I get that.
Then a month later I was trying to oder something for my son - personal credit cards. First was rejected. Emailed customer service -no help other than to reply "something was wrong". Thanks, Tips.
Tried again with another card - phoned bank to verify all details were correct before ordering. Rejected again. Never had an issue with ANY other online order EVER except with this joke of a business. They are unhelpful when support is contacted and clearly just don't want to honor sales or free shipping.
Now, after looking for their compnay I see that they have been using credit card skimmers to rip off peoples cards (on the news, not just rumor).
Avoid like the plague.
Won't honour a price match garuntee. Paid and bought the items online, for a pickup a store 1 hour away from me.They would only honour the price match if I drove back to the store in person. This company is horrible to deal with as a customer. Expect the bare minimum.
I dropped over $1000 at Canada Computers Ottawa Downtown (Laurier Ave W) in February 2026 for a 15.6" touchscreen laptop with USB-C external monitor support, needed for my business. It took 3 laptops for staff to achieve my very straight forward & clear request.1st laptop: Staff pushed one that didn't handle external displays at all. Time lost troubleshooting, buying new cables; it never had the capacity to support external displays.2nd laptop: $50 more. Verified with their tech on site that it supported external display. Get it home, it has no touchscreen. Two days later display/driver fails. Google search - common issue for that model.Store vibe was sloppy, not chill. Staff yapping about Olympics & trading cards & video games instead of customers. One even hit me with "hoping not to see you again" like me having to make daily trips and returns were a joke.I escalated to corporate with receipts, timeline, everything. Got solid responses from agent John and Assistant Manager Tony: agreed to straight exchange on the defective unit—no restocking fee, even without the box. It's defective.3rd Laptop: I took the second laptop back, paid another $50 for a working Samsung Galaxy Book4 360 (finally right specs). Why this model wasn't first offered is beyond me. I made it clear I expected a $50 credit, even after the fact for this major inconvenience. I wanted straight exchange, not extra. It's sloppy sales cost me time & money. I escalated that request directly with corporate offices, myself. Store credit was my expectation after the fact.The next day, GM calls: "Corporate approved the exchange, but 10% restocking fee for missing packaging --$70.He acknowledged my request for goodwill on the $50+ difference but wasn't clear if it was approved or not, jumped straight to fee. So either they "approve" the $50 credit (net ~$20 + tax out of pocket) or I eat the full $70 + tax, on top of their failures, to get what I should've had days earlier. He said he would order the new laptop for me. I did not stop him. I let him talk & said good bye.I already had the replacement laptop from the day-before agreement. I'd been without a working laptop for 3 days when I rushed to replace it. Urgency was vital. This GM fella calls me on day 4 telling me to pay him to take back a broken laptop, wait some more & thanks for shopping at Canada Computers.Absolute absurd logic: charge the customer to correct your own repeated mistakes.Some staff (Tony, techs, John,) tried to help, but the GM's clueless call exposes the real problem: this store runs on chaos, zero internal communication, and will nickel-and-dime people who get burned by their bad advice and defective stock. The young man who made the first error that sent me down this road was eager, and he earnestly tried to help. It was evident to me on laptop 2 he was out of his depth. Unbusy staff didn't try to engage with us or support him. That's negligent training and a poor team dynamic. That's a management down issue. Most all the staff I interacted with tried. But they are working in an environment that retards effective customer service and resolutions.I've emailed corporate again, because clearly the left hand doesn't know what the right hand is doing. Certainly corporate did not tell him, after corporate facilitated the return, that I would have to pay a restocking fee. GM was late to the game. His ignorance played his hand to the wrong customer. He's not holding much.I have a working computer. I made sure to buy the warranty, so I'm good until it needs replacing.I can't see why I'd ever make any large purchase there ever again. I'm not holding my breath that corporate will address or rectify any of this.I would strongly advise ALL to think twice & go somewhere else if looking to buy a computer. You'll get better customer resolution from faceless Amazon than you will from the fool running this store.
This "company" clearly does not want to honor sale prices or free shipping for online orders.I attempted to order three times - once with a card belonging to company I work for rejected for "security concerns". Fine - different names for billing and shipping, I get that.Then a month later I was trying to oder something for my son - personal credit cards. First was rejected. Emailed customer service -no help other than to reply "something was wrong". Thanks, Tips.Tried again with another card - phoned bank to verify all details were correct before ordering. Rejected again. Never had an issue with ANY other online order EVER except with this joke of a business. They are unhelpful when support is contacted and clearly just don't want to honor sales or free shipping.Now, after looking for their compnay I see that they have been using credit card skimmers to rip off peoples cards (on the news, not just rumor).Avoid like the plague.
Even one star is too much. I place an order for DDR5 RAM at a good price, showed up to pick it up and the manager canceled it on the spot so they could resell it for more after prices went up. It's unethical. I have started moving smarter with #cve'capital # corp. At least, they don't cheat me there.
Awful website. Poor experience in stores 8/10 times. Their computer repair service is scammy and near useless. With the recent data breach and how they have handled it, I am done. That sold me on never returning or buying from Canada Computers again. The cherry on top is there being no way of manually deleting YOUR OWN ACCOUNT! I had to call customer service for them to delete my account with them. What a security nightmare. Shame they have the in person monopoly for computer parts for Ontario, at least.
I made a purchase on the Canada Computers online store on December 31, 2025. On January 22, 2026, I noticed something was wrong with my card. Upon calling the bank, I discovered that two purchases on an international money transfer app called "Tap Tap" were made with my card without my authorization or knowledge. The bank is now investigating what happened and will give me an answer in 15 days. I suffered a loss of more than $400.00 CAD.I don't usually use this debit card, and the only new place I used it in December was on the Canada Computers online store. This leads me to believe there is some security flaw in the store or some leak of customer information.While searching for information about the fraud to report to the police, I found posts on Reddit talking about fraud occurring at the Canada Computers online store. I also found news about the ongoing recent card skimmer malware identified on their site.I sent an email to Canada Computers customer service to inquire about the incident, but I have not yet received an official response via their email. They haven't made any public statement and/or contacted the affected customers.
On January 10, 2026 (yesterday) I bought “Microsoft Office Home 2024” from Canada Computers located in Kanata, Ontario. I was told the product had been returned before as defective but that the store technicians had checked it all over and that it was fine and I shouldn't have any problem. I trusted the sales person was being truthful and went ahead.After downloading the software later that evening, it showed up in my apps as the “Microsoft Office Home and Student, 2021” version. Not the one I bought.I called the store next day (Sunday), spoke with the salesperson and he told me I must have installed it incorrectly and that the product had been sealed when returned and was fine.That’s when I realized they probably didn’t give it much of an examination, because if the product had been sealed all along, how would they have been able to check it over? How did they know it was or wasn’t defective?The person I spoke with then put me on hold to go off and speak with a manager. Then he came back on the phone and told me to bring my computer in and they would reinstall the software, "on the spot." I agreed. But then he quickly added it would cost another $20. It wasn't even 24 hours and they wanted to charge me extra, claiming I must have installed it wrong and therefore it was on me, it was my fault. I’m an honest person and I felt insulted. I feel if this was the wrong product that they replace it; or if not, if it was something else and salvageable, at the very least they reinstall the software and cover the $20. It would be simple good customer relations, a proper way to treat a customer. The attitude from this store was awful, anything but helpful.If they sell products that end up being something different, or fixable, especially given such short notice from me, surely good consumer service and relations dictates that they resolve the issue. Had they done that I'd be a happy customer and likely buy there again when I needed something computer or electronically related.My advice: BEWARE! Terrible service.
Online ordering and even in store pickup after an online order is so lackluster. I purchased items about a year ago, had a poor experience and told myself I wasn't going to bother with canadacomputers anymore just due to the total incompetence and lack of real prompt customer service. They don't even reply to you until days later. Try calling the store and nobody picks up. Even just purchasing an item online that is for pick up in store is an absolute hassle, you will not receive any updates in a reasonable amount of time, so expect to not be picking up the item you purchased for weeks.I decided to give them another chance nearly a year later to help support Canadian business, and it's the same poor experience all over again. I purchased a $20 fan days ago and they will not update me with any status. They have learned nothing in over a year of already poor performance, I'm really surprised this business manages to operate any profit. They will have no customers keeping up at this rate.It's just honestly not worth the hassle at all ordering from this business online, the experience is so far below acceptable it's ridiculous.
I agree with the hundreds of 1-star reviews discussing abysmal customer service.I was attempting to purchase a laptop for my 12-year-old son who has been saving up for years. His target computer was discounted on New Year's Day with the sale ending on the holiday (i.e. the business was closed). The website failed repeatedly while trying to order. No specific error messages were provided, such as lack of inventory, etc. Just a generic "Order failed. Try again later" type of response. When I called to try to resolve the issue when the company reopened after the holiday, I was hung up on (after an hour on hold), repeatedly ignored through email, had promises made and then broken and was generally and very clearly shown that customer service is not a priority. Ultimately, after more than a month of trying to obtain resolution to what should have been a simple problem, I informed Canada Computers to close my request. I have zero faith that the company will stand behind their products and processes. Customers are not valued, in my experience. Every organization makes mistakes. How a business responds to these mistakes says a lot about the organizational culture. In my experience, Canada Computers has demonstrated no desire to truly acknowledge my issues and provide reasonable solutions. At this point, I will be taking my business elsewhere.
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Canada Computers - Your Neighbourhood Computer Store and Service Centre - PC Systems, PC Components, Computer Parts & Accessories, Notebooks, Netbooks, Electronics, and more.
