On January 10, 2026 (yesterday) I bought “Microsoft Office Home 2024” from Canada Computers located in Kanata, Ontario. I was told the product had been returned before as defective but that the store technicians had checked it all over and that it was fine and I shouldn't have any problem. I trusted the sales person was being truthful and went ahead.After downloading the software later that evening, it showed up in my apps as the “Microsoft Office Home and Student, 2021” version. Not the one I bought.I called the store next day (Sunday), spoke with the salesperson and he told me I must have installed it incorrectly and that the product had been sealed when returned and was fine.That’s when I realized they probably didn’t give it much of an examination, because if the product had been sealed all along, how would they have been able to check it over? How did they know it was or wasn’t defective?The person I spoke with then put me on hold to go off and speak with a manager. Then he came back on the phone and told me to bring my computer in and they would reinstall the software, "on the spot." I agreed. But then he quickly added it would cost another $20. It wasn't even 24 hours and they wanted to charge me extra, claiming I must have installed it wrong and therefore it was on me, it was my fault. I’m an honest person and I felt insulted. I feel if this was the wrong product that they replace it; or if not, if it was something else and salvageable, at the very least they reinstall the software and cover the $20. It would be simple good customer relations, a proper way to treat a customer. The attitude from this store was awful, anything but helpful.If they sell products that end up being something different, or fixable, especially given such short notice from me, surely good consumer service and relations dictates that they resolve the issue. Had they done that I'd be a happy customer and likely buy there again when I needed something computer or electronically related.My advice: BEWARE! Terrible service.
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Canada Computers - Your Neighbourhood Computer Store and Service Centre - PC Systems, PC Components, Computer Parts & Accessories, Notebooks, Netbooks, Electronics, and more.