The online ordering process consumed over an hour. Uploading the check and the prescription was quite irritating, as I would adjust the size only to receive messages indicating they were too large. The maximum allowed is 4MB, and my prescription was 1.75MB yet was not accepted on the first four tries. This was very frustrating. Ultimately, I turned to personal chat, and the representative was able to locate my order, which had actually been accepted all along.
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