I am very disappointed with my experience ordering funeral flowers from this company. The arrangement delivered was completely misrepresentative of what was purchased and so unacceptable that it had to be removed from the service area during the funeral. The embarrassment this caused my family at such a sensitive time cannot be overstated.I contacted the company within 24 hours of the service to report the issue, yet the complaint was dismissed because no photographs were provided. Photographing floral arrangements during a funeral is inappropriate and insensitive, and it is unreasonable to expect grieving families to do so. Despite timely contact, multiple follow-ups, and a clear explanation of the circumstances, the company refused to take responsibility and hid behind policy.The only resolution offered was a small future discount, which is insulting given the situation and nothing to address the actual issue. To make matters worse, several other family members who ordered funeral arrangements from this company for the same service experienced similar issues.This was a profoundly disappointing and unprofessional experience during one of the most difficult moments for our family. I would strongly advise others against using this service for funeral arrangements or any event for that matter.
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