For Bloomex (also operating as Flowers.ca)
I ordered two “Supreme” upgraded bouquets with paid SAME-DAY delivery for a friend in Calgary whose dog had just died. She is battling Stage 4 lung cancer. The entire reason I paid extra was so the flowers would arrive that day.
Had I been told at checkout that same-day delivery wasn’t available, I would have ordered from a local florist immediately. Instead, I was notified the NEXT DAY — after my money was taken. No refund of the same-day fee was offered.
Four days later, the flowers were delivered… to ME. Wrong province.
The arrangements were nothing like what was advertised. Grocery-store quality at best. They failed to deliver the product that was ordered.
I then called a local Calgary florist and spent the same amount. Within HOURS, they delivered a massive, stunning bouquet. Same day. Photos will be posted.
Customer service was worse than the flowers:
• I was given an invalid email address (confirmed by FIVE Mailer Daemon bounce-backs).
• I was hung up on.
• I was laughed at on the phone while trying to resolve a grief order.
• I was promised a manager callback. It never happened.
No apology. No refund. No accountability.
Not only was the moment ruined, but they added insult to injury — and that’s not a metaphor.
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